Effective Date: June 12, 2026
Thank you for shopping at Matiara. We want you to be completely satisfied with your purchase of our fashion accessories. If you are not entirely happy with your order, we are here to help with a straightforward, legally compliant return process.
- 30-Day Return Window
You have 30 days from the date your item was delivered to request a return. To be eligible for a return, your item must be unused, unaltered, and in the same condition that you received it. It must also be returned in its original packaging.
- Exceptions and Non-Returnable Items
To comply with federal consumer safety guidelines and retail standards, certain types of items cannot be returned:
- Items that show clear signs of wear, use, or intentional damage.
- Any item that is not in its original condition or is missing parts for reasons not due to our error.
- How to Initiate a Return
To start a return, please contact our customer support team:
- Email: info@matiara.com
- Phone: +13074459917
- Please include your name, order number, and the reason for the return. We will provide you with instructions on where and how to send your package.
Please note: Customers are responsible for paying their own shipping costs for returning items unless the item arrived defective or incorrect.
- Inspection and Refund Process
Once we receive your returned order, our team will inspect the item to verify its condition.
- Condition Check: If the product is not damaged and is verified to be in its original, unused condition, your refund will be approved.
- Processing Time: Once approved, your refund will be processed internally within 5 working days.
- Bank Processing Timelines
After we process your refund, the funds will be issued back to your original method of payment (credit card, debit card, or secure payment gateway).
Please be aware that while we release the money within 5 working days, the actual time it takes for the funds to appear in your account depends entirely on your financial institution’s internal processing times and bank policies. Most banks take an additional 3 to 10 business days to credit the amount to your statement.
- Damaged or Wrong Items
If you receive a product that is damaged, defective, or incorrect upon arrival, please contact us immediately at info@matiara.com so we can evaluate the issue and correct it right away at no additional cost to you.
Contact Us
For any questions regarding your return or refund status, please reach out to us:
- Email: info@matiara.com
- Phone: +13074459917
- Address: MATIARA LLC, 1001 S. Main St. STE 500, Kalispell, MT, 59901, USA